Our Policies

Warranty Policy

Last Updated: August 27, 2026

Protection That Continues After Dispatch

Eligible products include a 12-month return-to-base warranty from the dispatch date unless the quotation or order confirmation states otherwise. The warranty covers verified defects under normal intended use. It does not cover improper installation, misuse, unauthorized repair, electrical or environmental damage, consumable wear, or damage in transit after delivery acceptance. Contact Apter Power for written return authorization before shipping any item.

1. What the Warranty Covers

The warranty covers functional defects that occur during the normal and appropriate use of the product.

Where technically practicable, products may be visually inspected or functionally tested before dispatch. The available inspection and testing scope depends on the product type, age, condition and available equipment.

This warranty applies to eligible products supplied as new and unused. The exact product condition and applicable warranty period will be verified before order acceptance and confirmed in the quotation, order confirmation or invoice.

2. Initial Faults

If a product is found to be faulty within 14 calendar days of delivery, contact Apter Power immediately.

After the product has been returned and inspected, we will give priority to providing an equivalent replacement. 

If a suitable replacement is unavailable, Apter Power may offer a repair or refund.

3. Warranty Remedies

For a valid warranty claim, Apter Power may, at its discretion:

Repair the product;

Replace it with the same model;

Provide a new and unused equivalent product; or

Refund the purchase price of the affected product if repair or replacement is not reasonably available.

Replacement products will be new and unused and will be the same model or an agreed equivalent. Any material difference will be explained and confirmed in writing before shipment.

4. How to Make a Warranty Claim

Before returning any product, contact your Apter Power account manager or email info@apterpower.com.

Please provide:

Company and contact name;

Invoice or order number;

Manufacturer and part number;

Product serial number, where available;

Description of the fault;

Installation and operating conditions;

Clear photos or videos showing the problem; and

Details of any diagnostic tests already completed.

Apter Power will issue a Return Material Authorization number, or RMA number, if the return is approved.

The product must be dispatched within 14 calendar days after the RMA is issued. Unauthorized returns may be rejected.

5. Warranty Exclusions

The warranty does not cover problems caused by:

Incorrect installation, wiring or configuration;

Misuse, abuse, negligence or improper storage;

Operation outside the manufacturer’s rated specifications;

Electrical surges, contamination, moisture, excessive heat or vibration;

Accident, impact or transportation after delivery;

Unauthorized repair, alteration or disassembly;

Normal wear, consumable items or batteries unless expressly covered;

Missing, altered or mismatched serial numbers;

Software, firmware or licensing incompatibility;

Failure to follow the original manufacturer’s instructions; or

Use in prohibited or safety-critical applications.

Compatibility with the customer’s system remains the customer’s responsibility unless Apter Power expressly confirms compatibility in writing.

6. Manufacturer’s Warranty

Apter Power is an independent supplier and is not an authorized distributor or representative of the manufacturers shown on this website.

 The original manufacturer’s warranty or technical support is not included unless it is expressly confirmed in writing in the quotation or order confirmation.

7. Warranty Shipping Costs

The customer may be required to prepay return shipping. 

If Apter Power confirms that the product is defective and covered by warranty, Apter Power may reimburse reasonable standard return shipping costs or provide an approved shipping method. 

Apter Power will pay the standard cost of shipping a warranty replacement to the original delivery address.

Expedited shipping, customs charges and unauthorized carrier costs are not reimbursable unless approved in writing.

Warranty FAQ

Q1. What is the standard warranty period?

Eligible products include a standard 12-month return-to-base warranty from the dispatch date, unless a different period is stated in the quotation, order confirmation or invoice.

Q2. What remedies may be available for an approved warranty claim?

Subject to the warranty terms and product availability, APTER may offer repair, replacement, an equivalent product or a refund.

Q3. How do I start a warranty claim?

Contact APTER with the order details, fault description and supporting photographs or test evidence. Do not return the product until return authorization has been issued.

Q4. Must I return the faulty product?

Normally, yes. APTER must inspect the affected product before approving the applicable remedy. Do not return any product without written approval and a valid RMA.

Q5. What happens if the same model is unavailable?

APTER may offer a repair, an equivalent product or a refund, subject to the warranty terms and available options.

Q6. Does the warranty cover installation costs or production losses?

No. The warranty normally applies only to the affected product and does not cover installation, removal, labour, downtime or consequential losses, except where applicable law requires otherwise.

Return and Refund Policy

Last Updated: August 27, 2026

A Defined Process When an Order Is Not Right

If a shipment is damaged, incomplete or incorrect, or if a product develops a covered fault, contact Apter Power before returning it.

Return eligibility depends on the applicable quotation, order confirmation and reason for return.

Our team will review the information and issue a Return Material Authorization (RMA) number when the return is approved.

Keep the product, original packaging, shipping label and all accessories until the claim has been reviewed.

Products returned without prior written approval and a valid RMA may be rejected or returned to the sender.

1. Faulty Products

A product may be returned under the Warranty Policy if it develops a covered fault during the applicable warranty period.

Contact Apter Power as soon as the fault is identified. After inspection, Apter Power may repair, replace or refund the product in accordance with the Warranty Policy.

2. Incorrect, Damaged or Incomplete Deliveries

Inspect all packages immediately after delivery.

Visible transport damage should be recorded on the carrier’s delivery receipt. Where possible, refuse delivery of a visibly damaged package.

Notify Apter Power within five calendar days of delivery if:

The package arrived damaged;

A product or accessory is missing;

The wrong part was supplied; or

The quantity does not match the packing list.

Keep the product, external carton, internal packaging and shipping label. Send clear photos of the packaging and affected product so that a carrier claim can be submitted.

3. Non-Faulty Returns

Requests to return a correctly supplied, non-faulty product must be made within 14 calendar days of delivery.

Non-faulty returns are reviewed individually and are not automatically accepted. If approved:

The product must be unused and in the condition supplied;

All packaging, manuals, cables and accessories must be included;

The product must be returned under a valid RMA;

The customer is responsible for return shipping; and

A restocking fee of up to 20% may be deducted.

Specially sourced, configured, repaired, service-exchange, factory-ordered or customized products may be non-cancellable and non-returnable unless defective.

4. RMA Procedure

To request an RMA, provide:

Customer and company name;

Invoice or order number;

Part number and serial number;

Reason for return;

Description of any fault;

Photos or videos where applicable; and

A list of included accessories.

Once issued, the RMA is valid for 14 calendar days. The RMA number must appear on the shipping label or outer shipping carton. Do not write directly on the original manufacturer’s box.

5. Return Packaging

Products must be returned in suitable protective packaging.

Electronic products should be placed in anti-static packaging and protected with sufficient foam or cushioning. Products must not be returned loose, unboxed or unprotected.

The customer is responsible for loss or damage occurring during unauthorized or inadequately packaged return transportation.

We recommend using a trackable and insured shipping service.

6. Inspection and Refunds

Returned products are inspected before any refund is approved.

Approved refunds are normally processed within 5–10 business days after inspection. Bank processing time may vary.

Refunds are made through the original payment method where practicable. Bank charges, currency conversion losses, customs duties and other third-party charges are not refundable unless the return resulted from an error by Apter Power.

Return FAQ

Q1. Can I return a product without an RMA?

No. Contact APTER first. A return should be shipped only after the request has been reviewed and an RMA has been issued.

Q2. What should I retain and provide for a return request?

Keep the product, original packaging, shipping label and accessories. Provide the order number, reason for return, fault description and clear photographs.

Q3. Who pays the return shipping cost?

Responsibility depends on the reason for the return and the approved return terms. APTER will confirm the applicable arrangement during the review.

Shipping and Delivery Policy

Last Updated: July 31, 2026

Delivery Details Confirmed Before You Order

Your quotation will state the available shipping method, estimated dispatch time and freight cost. Orders may be shipped by DHL, FedEx, UPS or another suitable carrier according to the destination and shipment requirements.

Eligible in-stock items may be dispatched on the same business day after cleared payment, written order confirmation and completion of the agreed inspection. Same-day dispatch is subject to stock status, processing time and carrier availability.

1. Shipping Carriers

Orders may be shipped by:

DHL,FedEx,UPS,TNT,Air freight,Sea freight,or another suitable courier or freight provider.

The carrier and service level are selected according to the delivery destination, package dimensions, product requirements, transit options and agreed shipping terms.

Customers may request shipment using their own carrier account. The account number and complete shipping instructions must be provided before dispatch. Use of a customer-appointed carrier remains subject to carrier acceptance and any applicable export restrictions.

2. Dispatch Time

Dispatch estimates begin after:

The order has been accepted;

Full cleared payment has been received;

Required customer information has been supplied; and

Product inspection, testing and packing have been completed.

For available stock, Apter Power aims to dispatch within 1–3 business days. Urgent same-day dispatch may be possible when confirmed by the account manager.

Specially sourced, tested, repaired or factory-ordered products may require additional time. The estimated dispatch date in the quotation or order confirmation takes priority over general website information.

3. Delivery Estimates

Delivery dates are estimates, not guarantees, unless a guaranteed service has been purchased and confirmed in writing.

Delivery time can be affected by:

Customs clearance;

Carrier delays;

Remote-area delivery;

Severe weather;

Public holidays;

Export-control checks;

Incorrect delivery details; or

Events outside Apter Power’s reasonable control.

If a material delay occurs, Apter Power will provide an updated estimate and, where reasonably possible, discuss alternative sourcing or shipping options.

4. Shipping Charges

Product prices do not include shipping, insurance, duties or taxes unless the quotation states otherwise.

Shipping charges are based on product weight, dimensions, destination, carrier and service level. Customers may request package dimensions and estimated weight before confirming an order.

5. Customs, Taxes and Duties

Apter Power provides standard export documents, such as a commercial invoice and packing list.

Unless the quotation states that duties and taxes are included, the recipient is responsible for:

Import duties;

VAT, GST or other local taxes;

Customs brokerage fees;

Import licences; and

Local compliance requirements.

6. Tracking

Tracking information is sent after the carrier collects the shipment. Tracking activation may take several hours.

For freight shipments, the relevant bill of lading or forwarding information will be supplied.

7. Delivery Address Changes

Request any address change before dispatch. Apter Power cannot guarantee address changes after the carrier has collected the shipment.

Additional carrier charges resulting from an incorrect or changed address are the customer’s responsibility.

8. Risk of Loss

Risk and delivery responsibility are determined by the shipping term stated in the quotation or order confirmation.

If the customer appoints its own carrier or freight account, risk normally transfers when the shipment is handed to that carrier, subject to the agreed Incoterm.

Shipping FAQ

Q1. Which carriers may be used?

Orders may be shipped by DHL, FedEx, UPS or another suitable carrier selected according to the destination, package and agreed service level.

Q2. Is same-day dispatch available?

It may be available for eligible in-stock items after cleared payment, written order confirmation and completion of the agreed inspection. It is not an unconditional promise for every order.

Q3. Will I receive tracking information?

Tracking details will be provided when they are made available by the selected carrier.

Q4. Do you ship internationally?

Yes. Apter Power supplies customers worldwide, subject to carrier availability, export controls and destination-country import restrictions.

Q5. Can I use my own carrier account?

Yes. Provide the carrier account number and complete shipping instructions before dispatch. The arrangement remains subject to carrier acceptance and applicable shipping restrictions.

Q6. Are duties and taxes included?

Only when expressly stated in the quotation or order confirmation. Otherwise, import duties, taxes and related destination charges are the recipient’s responsibility.

Privacy Policy

 Last Updated: July 23, 2026

Your Business Information, Handled Responsibly

APTER.COM is owned and operated by Apter Power Limited. 

We collect only the information reasonably required to answer enquiries, prepare quotations, process orders, arrange delivery and provide after-sales support.

We do not sell or rent customer information. 

We do not collect credit card numbers because Apter Power does not accept credit card payments.

Understand How We Use Your Data

Contact address:

32D, GuoMao Building

No. 388 Hubin South Road

Siming District, Xiamen, Fujian

China

Email: info@apterpower.com

Telephone/WhatsApp: +86 181 0690 9650

1. Information We Collect

We may collect:

Name and job title;

Company name;

Email address and telephone number;

Billing, shipping and business address;

Part numbers, quantities and product requirements;

Quotations, purchase orders and transaction history;

Payment confirmation and invoice information;

Communications, warranty claims and support requests;

IP address, browser type, device information and referring page;

Website activity and cookie identifiers; and

Marketing and cookie preferences.

Apter Power does not collect credit card numbers because we do not accept credit card payments.

2. How We Collect Information

Information may be collected:

When you submit an enquiry or quotation form;

When you contact us by email, telephone, WhatsApp or live chat;

When you place an order;

When you submit a return or warranty claim;

When you offer surplus equipment for sale;

Automatically through cookies and website technologies; or

From business partners, carriers or suppliers involved in fulfilling your request.

3. How We Use Information

 We use personal information to:

 Respond to inquiries;

Prepare quotations and source products;

Verify and process orders;

Arrange testing, shipping and customs documentation;

Issue invoices and confirm payments;

Provide customer service and warranty support;

Prevent fraud and protect website security;

Comply with tax, accounting, export-control and legal obligations;

Improve website performance and product information; and

Send marketing communications where permitted.

4. Legal Grounds

Depending on your location, we process information because:

It is necessary to prepare or perform a contract;

It is required by law;

It supports our legitimate business interests; or

You have provided consent.

You may withdraw consent for optional marketing or cookie processing at any time.

5. Information Sharing

We may share relevant information with:

Shipping carriers and freight forwarders;

Customs brokers and authorities;

Banks and payment-service providers;

Product suppliers and testing partners;

Website hosting, email, CRM, security and analytics providers;

Professional advisers; and

Government or law-enforcement authorities where legally required.

We do not sell personal information.

Service providers may use information only for the services they provide to Apter Power and must apply appropriate confidentiality and security measures.

6. International Transfers

Because Apter Power serves customers internationally, personal information may be processed in countries other than your own. Where required, we use contractual, technical or organizational safeguards for international transfers.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete the relevant business purpose;

Maintain order and warranty records;

Resolve disputes;

Prevent fraud; and

Meet tax, accounting and legal requirements.

When information is no longer required, it is deleted, anonymized or securely archived.

8. Security

Apter Power uses reasonable administrative, technical and organizational safeguards to protect personal information.

No internet transmission or storage system can be guaranteed to be completely secure. Do not send confidential passwords or unnecessary financial information through website forms, email or live chat.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information;

Correct inaccurate information;

Request deletion;

Restrict or object to processing;

Withdraw consent;

Request a portable copy of certain information; or

Complain to a relevant data-protection authority.

To submit a request, email info@apterpower.com. We may need to verify your identity before responding.

10. Marketing

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

Service messages relating to quotations, orders, shipping, warranties or account security are not marketing communications.

11. Cookies

Our use of cookies and similar technologies is explained in the separate Cookie Policy. 

Optional analytics and advertising cookies can be managed through the Cookie Settings panel.

12. Children

This website is intended for business and industrial users and is not directed at children. 

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy when our services, technologies or legal obligations change. 

The current version and update date will be published on this page.

Privacy FAQ

Q1. Who controls the information submitted through APTER.COM?
APTER.COM is owned and operated by Apter Power Limited, which is responsible for handling information submitted through the website.

Q2. What customer information does APTER POWER collect?
APTER POWER collects information reasonably required to answer enquiries, prepare quotations, process orders, arrange delivery and provide after-sales support.

Q3. Does APTER POWER sell customer data or collect credit card numbers?
APTER POWER does not sell or rent customer information. It does not collect credit card numbers because credit card payments are not accepted.

How to Order

Step 1: Find or Request a Part

Search for the manufacturer or part number on our website.

If the product is not listed, send an enquiry anyway. 

Apter Power sources current, obsolete, discontinued and hard-to-find industrial automation parts through its global supply network.

Step 2: Provide Your Requirements

Photos, test reports, certificates of origin, conformity documents and other records are available only when confirmed for the specific product and source. Please state any mandatory documentation requirements before order acceptance so that availability and cost can be included in the quotation.

Step 3: Receive a Quotation

Step 4: Submit Your Purchase Order

To proceed, reply to your account manager and send a purchase order or written order confirmation.

Step 5: Order Confirmation and Payment

Step 6: Inspection and Dispatch

Available stock is normally dispatched within 1–3 business days. 

The dispatch estimate stated in the quotation or order confirmation takes priority.

Step 7: Tracking and Support

Tracking information is sent after carrier collection.

Your account manager remains the main contact for order updates, shipping questions and after-sales support.

Ordering FAQ

How do I submit a part enquiry?

Use the form on the relevant product page or contact Apter Power by email, telephone, WhatsApp or live chat.

Why is there no price on some product pages?
Prices and supply conditions for obsolete or hard-to-find products can change quickly. These products are priced individually when an enquiry is received.

Can you quote a part that is not listed?
Yes. Send the complete part number and any available photos or nameplate details.

Can I cancel an order?
Contact your account manager immediately. Orders are processed against the accepted quotation. Cancellation is not guaranteed after sourcing, allocation, inspection or shipment preparation has started. Any cancellation cost or non-cancellable status will be confirmed in writing.

How will I receive order updates?
Your account manager will provide confirmation, dispatch information and tracking details.

Terms & Conditions

1. Carriers

Last Updated: July 23, 2026

Apter Power Limited (“Apter Power,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website, quotation process, order communications and customer-support services.

This Privacy Policy explains:

What personal information we collect;

How and why we use it;

Who we may share it with;

How long we retain it;

How we protect it; and

What rights and choices you may have.

This policy applies when you:

Visit www.apter.com;

Search for industrial automation products;

Submit a part enquiry;

Request a quotation;

Place or manage an order;

Contact our sales or support team;

Submit a return or warranty request;

Offer surplus equipment for sale;

Subscribe to marketing communications; or

Otherwise communicate with Apter Power.

1. Who Is Responsible for Your Information?

The organization responsible for the personal information described in this policy is:

Apter Power Limited

32D, GuoMao Building

No. 388 Hubin South Road

Siming District, Xiamen

Fujian, China

Email: info@apterpower.com

Telephone/WhatsApp: +86 181 0690 9650

Website: www.apter.com

If you have questions about how your information is used, contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with Apter Power.

2.1 Identity and Contact Information

This may include:

Full name;

Job title;

Company name;

Business email address;

Telephone or mobile number;

WhatsApp contact information;

Billing address;

Shipping address; and

Country or region.

2.2 Enquiry and Product Information

When you request a quotation or product recommendation, we may collect:

Manufacturer name;

Complete part number;

Required quantity;

Preferred product condition;

Required delivery date;

Product nameplate photographs;

System, rack or application information;

Revision, date code or firmware requirements;

Fault descriptions; and

Other technical details you choose to provide.

Please do not provide confidential system information unless it is necessary for us to process your enquiry.

2.3 Order and Transaction Information

When you place or manage an order, we may collect:

Purchase order number;

Quotation and invoice information;

Products ordered;

Product condition;

Order value and currency;

Shipping method;

Carrier account details;

Delivery instructions;

Payment confirmation;

Bank transaction reference;

Customs and tax information; and

Order, return and warranty history.

Apter Power does not collect credit card numbers because we do not accept credit card payments.

2.4 Communication Information

We may keep records of communications sent through:

Website forms;

Email;

Telephone;

WhatsApp;

Live chat;

Social media;

Customer-support requests; and

Return or warranty communications.

Calls will not be recorded unless you are informed and any required consent has been obtained.

2.5 Technical and Website Information

When you use our website, we may automatically collect:

IP address;

Browser type and version;

Device type;

Operating system;

Language and region;

Referring website;

Pages viewed;

Search terms;

Date and time of access;

Time spent on pages;

Form interactions;

Approximate geographic location; and

Cookie or similar technology identifiers.

More information is provided in our separate Cookie Policy.

2.6 Marketing Preferences

We may record:

Whether you subscribed to emails;

The type of information requested;

Whether you opened or interacted with an email;

Your preferred communication channel; and

Whether you opted out of marketing.

3. How We Collect Personal Information

We collect information through the following methods.

3.1 Information You Provide Directly

You may provide personal information when you:

Complete a quotation form;

Contact an account manager;

Send an email or WhatsApp message;

Submit a purchase order;

Request a proforma invoice;

Arrange shipping;

Make a warranty or return claim;

Subscribe to updates;

Submit a supplier application; or

Offer surplus equipment for sale.

3.2 Information Collected Automatically

We may collect technical and usage information through:

Cookies;

Server logs;

Analytics tools;

Security technologies;

Local storage;

Tracking pixels; and

Similar website technologies.

Optional analytics or marketing technologies will be controlled through the website’s Cookie Settings where required by applicable law.

3.3 Information from Third Parties

We may receive limited information from:

Shipping carriers;

Freight forwarders;

Customs brokers;

Banks;

Product suppliers;

Repair or testing partners;

Business-information providers;

Fraud-prevention providers;

Advertising or analytics providers; and

Publicly available business sources.

We use third-party information only when we have a legitimate business purpose or another lawful basis.

3.4 Information About Other People

If you provide personal information about an employee, colleague, delivery recipient or other representative, you confirm that you are authorized to provide it.

You should make that person aware of this Privacy Policy where appropriate.

4. How We Use Personal Information

We may use personal information for the following purposes.

4.1 Responding to Inquiries

We use identity, contact and product information to:

Identify the requested product;

Check stock and sourcing options;

Answer technical or commercial questions;

Prepare quotations; and

Recommend possible alternatives.

4.2 Processing Orders

We use customer and transaction information to:

Verify purchase orders;

Issue order confirmations;

Prepare invoices;

Confirm payment;

Inspect and test products;

Arrange packaging and dispatch;

Provide customs documents; and

Send tracking information.

4.3 Customer Support

We may use information to:

Provide order updates;

Investigate delivery problems;

Process returns;

Manage warranty claims;

Arrange repairs or replacements; and

Respond to complaints.

4.4 Product Compatibility Assistance

If you send photographs, nameplate information or system details, we may use that information to help identify a product or possible replacement.

Any compatibility assistance is based on the information supplied and does not replace verification against the original manufacturer’s technical documentation.

4.5 Website Operation and Security

We use technical information to:

Operate and maintain the website;

Diagnose technical problems;

Prevent fraud and unauthorized access;

Protect website forms;

Detect malicious activity;

Monitor performance; and

Maintain system security.

4.6 Website and Service Improvement

We may analyze aggregated website information to understand:

Which products customers search for;

Which pages are most useful;

Where visitors encounter problems;

How visitors find our website; and

How our website, content and customer service can be improved.

4.7 Legal and Regulatory Compliance

We may process information to:

Maintain accounting and tax records;

Complete export-control checks;

Meet customs requirements;

Respond to lawful government requests;

Prevent fraud or money laundering;

Establish or defend legal claims; and

Enforce our contractual rights.

4.8 Marketing Communications

Where permitted, we may send:

Product availability information;

Company news;

Industrial automation updates;

Service information; and

Relevant business offers.

You may unsubscribe at any time.

We will continue to send essential communications relating to quotations, orders, shipping, invoices, warranties and security because these are not marketing messages.

5. Legal Basis for Processing

Depending on your location and applicable law, Apter Power may process personal information on one or more of the following grounds:

Performance of a Contract

Processing may be necessary to:

Prepare a quotation at your request;

Accept and process an order;

Deliver products;

Issue invoices;

Provide customer service; or

Manage a return or warranty claim.

Legitimate Business Interests

Where permitted, we may process information when necessary to:

Respond to business inquiries;

Develop customer relationships;

Improve website performance;

Protect our systems;

Prevent fraud;

Maintain business records; or

Improve our products and services.

We consider the potential impact on your privacy before relying on legitimate interests.

Legal Obligation

We may process information to comply with applicable:

Tax laws;

Accounting requirements;

Customs regulations;

Export-control laws;

Sanctions requirements; and

Court or regulatory orders.

Consent

Where required, we rely on your consent for:

Optional cookies;

Certain analytics technologies;

Marketing communications; or

Other optional uses clearly explained when consent is requested.

You may withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

6. Who We Share Personal Information With

Apter Power may share only the information reasonably necessary for the relevant purpose.

6.1 Carriers and Logistics Providers

We may share your name, company, address, telephone number and delivery information with:

DHL;

FedEx;

UPS;

TNT;

Freight forwarders;

Customs brokers; and

Other approved carriers.

This information is needed to transport, clear and deliver your order.

6.2 Banks and Financial Providers

We may share invoice, payer and transaction information with banks or financial institutions to:

Confirm payments;

Process refunds;

Prevent fraud; and

Meet legal and compliance requirements.

6.3 Suppliers, Testing and Repair Partners

Where required to source, inspect, test or repair a product, we may share:

Part numbers;

Technical requirements;

Fault information;

Photographs; and

Limited customer information.

We do not provide unnecessary personal information to suppliers.

6.4 Technology and Business Service Providers

We may use providers for:

Website hosting;

Email;

CRM systems;

Live chat;

Website analytics;

Cybersecurity;

Data backup;

Marketing management; and

Business administration.

Providers acting on our behalf must process information only for authorized purposes and apply appropriate confidentiality and security measures.

6.5 Professional Advisers and Authorities

Information may be shared with:

Accountants;

Lawyers;

Insurers;

Auditors;

Regulators;

Customs authorities;

Tax authorities; or

Law-enforcement agencies.

This will occur only where reasonably necessary or legally required.

6.6 Business Transfers

If Apter Power is reorganized, merged or sold, relevant information may be transferred to the new owner, subject to appropriate confidentiality and data-protection requirements.

6.7 No Sale of Personal Information

Apter Power does not sell or rent personal information to third parties.

7. International Data Transfers

Apter Power is based in China and serves customers, suppliers and logistics partners worldwide.

Your personal information may be transferred to or processed in countries other than the country where it was collected. These countries may have different data-protection laws.

Where required, we use reasonable safeguards such as:

Data-processing agreements;

Contractual confidentiality obligations;

Standard contractual clauses;

Access controls; and

Technical security measures.

You may contact us for additional information about safeguards used for a particular international transfer.

8. Data Security

Apter Power uses reasonable administrative, technical and organizational measures designed to protect personal information against:

Unauthorized access;

Accidental loss;

Improper use;

Unauthorized alteration;

Unauthorized disclosure; and

Destruction.

Measures may include:

Access restrictions;

Password controls;

Secure website connections;

System monitoring;

Data backup;

Staff confidentiality obligations; and

Security procedures for service providers.

However, no website, email or internet transmission is completely secure.

Do not send passwords, unnecessary financial information or confidential system credentials through website forms, ordinary email, WhatsApp or live chat.

Where required by law, we will notify affected individuals and relevant authorities of a qualifying personal data breach.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on:

The type of information;

Whether an order was placed;

Warranty requirements;

Accounting and tax requirements;

Fraud-prevention needs;

Legal limitation periods; and

Whether a dispute exists.

Quotation and enquiry information may be retained to answer follow-up requests and maintain business records.

Order, invoice, shipping and warranty information may be retained for longer periods where required for contractual, legal, accounting or regulatory purposes.

When personal information is no longer required, we will delete, anonymize or securely archive it.

10. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information;

Obtain a copy of certain information;

Correct inaccurate or incomplete information;

Request deletion;

Request restriction of processing;

Object to certain processing;

Withdraw consent;

Opt out of marketing;

Request data portability; and

Complain to an applicable data-protection authority.

Some rights are subject to legal exceptions. For example, we may need to retain invoices and transaction records to meet tax, accounting or legal obligations.

How to Submit a Request

Email info@apterpower.com with the subject:

Privacy Request

Please explain:

Your name;

Company name;

Contact information;

Your relationship with Apter Power; and

The information or action requested.

We may request additional information to verify your identity and prevent unauthorized disclosure.

We will respond within the period required by applicable law. Where GDPR or UK GDPR applies, we normally aim to respond to a valid request within one month.

Requests are normally free. A reasonable fee may be charged, or a request may be refused, where permitted by law if it is clearly unfounded, repetitive or excessive.

11. Marketing Choices

You can stop marketing communications by:

Clicking the unsubscribe link in an email; or

Contacting info@apterpower.com.

Opting out of marketing does not stop order confirmations, shipping notices, invoices, warranty communications or responses to your inquiries.

12. Cookies and Similar Technologies

Apter Power uses cookies and similar technologies for:

Essential website operation;

Security;

Remembering preferences;

Website analytics; and

Marketing or embedded third-party content where enabled.

Optional cookies can be accepted or rejected through the Cookie Settings panel.

Continuing to browse the website is not treated as consent to optional cookies where consent is required.

For more information, see the separate:

Cookie Policy:

https://www.apter.com/privacy-policy.html?id=280

13. Automated Decision-Making

Apter Power does not normally use personal information to make solely automated decisions that produce legal or similarly significant effects.

Website analytics may be used to understand general visitor behavior, but final decisions concerning quotations, orders, returns and warranty claims are made with human involvement.

14. Third-Party Links

Our website may contain links to:

Manufacturer websites;

Shipping carriers;

Social media platforms;

Technical resources; and

Other third-party websites.

Apter Power does not control the privacy or security practices of third-party websites. Review the privacy policy of any external website before submitting information.

15. Children’s Privacy

This website is intended for business and industrial users and is not directed at children.

We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us so that it can be reviewed and deleted where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy when:

Our website changes;

We introduce new services;

Our service providers change;

Our data practices change; or

Legal requirements are updated.

The revised policy will be published on this page with a new “Last Updated” date.

Material changes may also be communicated through the website or by email where appropriate.

17. Contact Us

For privacy questions, requests or complaints, contact:

Apter Power Limited

32D, GuoMao Building

No. 388 Hubin South Road

Siming District, Xiamen

Fujian, China

Email: info@apterpower.com

Telephone/WhatsApp: +86 181 0690 9650

Privacy FAQ

What information do you need when I request a quotation?

We normally require your name, company, email address, telephone number, part number, quantity, preferred product condition and delivery destination.

Photos, nameplate details, revision numbers and application information may help us identify the correct product.

Do you collect credit card information?

No. Apter Power does not accept credit card payments and does not collect credit card numbers through its website, telephone, email or order forms.

Why do you need my shipping address and telephone number?

This information is needed to calculate shipping costs, prepare delivery documents, complete customs clearance and allow the carrier to contact the recipient when necessary.

Will you share my information with product suppliers?

We may share part numbers, technical requirements or limited contact information where necessary to source, test or repair a product.

We do not provide suppliers with personal information that is not required for the service.

Will you share my information with shipping carriers?

Yes. Carriers and freight forwarders need the recipient’s name, company, delivery address and telephone number to transport and deliver an order.

Do you sell customer information?

No. Apter Power does not sell or rent personal information.

Can I ask you to delete my information?

Yes. You may request deletion by emailing info@apterpower.com.

Some information may need to be retained for tax, accounting, warranty, fraud-prevention or legal purposes.

Can I stop marketing emails?

Yes. Click the unsubscribe link in the email or contact us directly. You will continue to receive essential messages relating to active quotations, orders, invoices, shipping or warranties.

Can I reject analytics and advertising cookies?

Yes. Use the Cookie Settings panel to reject optional cookie categories. Strictly necessary cookies remain active because they are required for website security and basic functions.

How long does Apter Power keep my information?

Information is retained only as long as reasonably necessary for inquiries, transactions, warranty support, legal compliance and dispute resolution. The exact period depends on the type of record.

How do I submit a privacy request?

Email info@apterpower.com with the subject “Privacy Request” and explain the information or action requested. We may verify your identity before releasing or deleting information.

Product Condition and Services Information

Last Updated: August 26, 2026

Apter Power supplies new and unused industrial automation components, including current, obsolete and hard-to-find models.

Product condition is verified before order acceptance and confirmed in the quotation or order confirmation.

1. New and Unused

Products supplied by Apter Power are new and unused. Factory packaging may be sealed, opened, marked or aged depending on the product and production date.

New and unused does not automatically mean that Apter Power is an authorized distributor or that the original manufacturer’s warranty applies. 

Any manufacturer-backed warranty must be expressly confirmed in writing.

2. Repair Services

Repair or evaluation services may be available for selected products.

Availability, repair scope, lead time, price and warranty must be confirmed in writing before the product is sent to Apter Power or a repair partner.

3. Quality Checks

Depending on the product, Apter Power’s quality process may include:

Visual inspection;

Part-number and serial-number verification;

Cleaning;

Anti-static handling;

Functional or power testing;

Packaging inspection; and

Shipping and serial-number records.

The specific test scope may be requested before ordering.

4. Technical Information

Descriptions, specifications and application information are provided for general reference.

Because products may have different revisions, firmware versions and production dates, customers should verify all critical specifications against the original manufacturer’s documentation.

Apter Power does not guarantee that website information is complete or suitable for a particular application.

5. Product Images

Website images may be:

An actual photograph of the available unit;

A photograph of a comparable unit; or

A representative product image.

If packaging, revision, date code, connectors or cosmetic condition are important, request actual-unit photos before ordering.

6. Firmware and Software

Hardware may contain installed firmware, but Apter Power does not guarantee a particular firmware version unless confirmed in writing.

Software licences, operating systems, passwords, configuration files and manufacturer download rights are not included unless expressly stated.

The customer is responsible for obtaining any required legal software licence.

7. Obsolete and Discontinued Products

Apter Power specializes in sourcing new and unused obsolete and discontinued products for legacy automation systems.

These products may not be the latest revision or date code. Product condition, revision and availability will be confirmed before order acceptance.

8. Compatibility and Replacement Help

If the correct part number is unknown, send:

A nameplate photo;

Current model number;

Revision;

System or rack information;

Connector photos; and

A description of the application.

Apter Power can help identify possible matches or alternatives, but final compatibility approval remains the customer’s responsibility unless confirmed in writing.

Product and Services FAQ

What types of products do you supply?

We supply new and unused PLC, DCS, CNC, HMI, drive, servo, motor, encoder, power-supply and industrial-computer components from current and legacy product families.

Do you sell obsolete products?

Yes. New and unused obsolete and hard-to-find components are a core part of our sourcing service.

Are technical specifications guaranteed?

No. Website specifications are reference information. Verify critical details with the manufacturer’s documentation and your quotation.

Do you provide repair or evaluation services?

Repair or evaluation services may be available for selected products and must be confirmed in writing before any product is sent to Apter Power or a repair partner.

Payment Policy

Last Updated: July 23, 2026

1. Accepted Payment Method

Apter Power’s standard payment method is bank wire transfer.

Any other non-credit payment method must be expressly stated on the pro forma invoice. For security reasons, payment should be sent only to the bank account shown on an official Apter Power invoice.

Apter Power does not accept credit card payments and does not provide trade credit, credit loans or deferred-payment facilities.

2. Payment Terms

Unless otherwise expressly agreed in writing, 100% cleared payment is required before the order is dispatched.

Partial payment arrangements, including 70% advance and 30% before shipment, are not available unless specifically approved in writing.

3. Pro Forma Invoice

A pro forma invoice can be issued and will normally include:

Customer and billing details;

Part number and description;

Product condition;

Quantity and price;

Currency;

Shipping charges;

Applicable taxes;

Warranty period;

Payment instructions; and

Quotation validity.

4. Currency

USD is Apter Power's default quotation and invoicing currency. CNY (RMB), EUR, GBP and HKD may be used only when expressly stated on the official quotation or invoice.

The customer is responsible for bank charges, intermediary-bank fees and currency-conversion costs. Apter Power must receive the full invoice amount.

5. Payment Verification

Apter Power may verify new customers, payment sources or billing information before accepting an order.

If payment instructions appear to have changed, contact Apter Power using the telephone number published on apter.com before transferring funds.

6. Taxes and Import Charges

Taxes, duties and brokerage charges are included only when expressly shown on the quotation or invoice. Local import charges are normally payable by the recipient.

7. Refunds

Approved refunds are normally returned to the original payer’s bank account. Apter Power may request supporting bank information to comply with fraud-prevention and financial-control requirements.

Payment FAQ

Do you accept credit cards?

No. Apter Power does not accept credit card payments.

Do you offer credit terms?

No. Full cleared payment is required before dispatch unless a different arrangement is expressly approved in writing.

Can I pay in another currency?

USD is the default currency. CNY (RMB), EUR, GBP and HKD may be available only when expressly stated on the official quotation or invoice.

Can I receive a pro forma invoice?

Yes. A pro forma invoice will be provided before payment.

When will my order be shipped after payment?

Dispatch begins after funds clear and product inspection, testing and packing are completed.

Cookie Policy

Last Updated: July 31, 2026

Choose How Apter.com Uses Cookies

Essential cookies support website security, product search, enquiry forms and the storage of your cookie preferences. 

Optional analytics and marketing cookies are activated only according to your selected preferences where consent is required.
You can change or withdraw your optional cookie choices at any time without affecting the essential cookies required for the website to operate.

1. What Are Cookies?

Cookies are small text files placed on a device when a website is visited. 

Similar technologies include local storage, pixels and tracking tags.

Cookies help websites operate, remember settings, measure performance and, where permitted, provide relevant content.

2. Cookie Categories

Strictly Necessary Cookies

These cookies are required for essential functions such as:

Website security;

Form submission;

Cookie preference storage;

Session management; and

Basic website operation.

Strictly necessary cookies cannot normally be disabled through the Cookie Settings panel.

Preference Cookies

Preference cookies remember choices such as language, region or display settings.

Analytics Cookies

Analytics cookies help us understand:

Which pages are visited;

How visitors reach the website;

How long visitors remain on a page;

Whether errors occur; and

How website performance can be improved.

Where enabled, providers may include Google Analytics and Zoho analytics services.

Marketing and Third-Party Cookies

Where enabled, marketing or embedded-content services may set cookies when visitors interact with advertising, videos, social-media buttons or other third-party content.

These providers may include Google advertising services, YouTube, LinkedIn, Facebook, Instagram or X. 

Availability should be verified against the live Cookie Settings panel.

3. Consent

Where applicable law requires consent, optional analytics, preference or marketing cookies will not be activated until the visitor makes a choice.

Continuing to browse the website is not treated as consent to optional cookies.

Visitors can:

Accept all optional cookies;

Reject optional cookies;

Select individual categories; or

Change their choices later.

4. Managing Preferences

Cookie preferences can be changed at any time through the Cookie Settings link in the website footer or cookie banner.

Cookies may also be deleted or blocked through browser settings. Blocking strictly necessary cookies may prevent some website features from working properly.

5. Cookie Duration

Cookies may be:

Session cookies, which expire when the browser is closed; or

Persistent cookies, which remain until their stated expiry date or until deleted.

Specific cookie names, providers, purposes and expiry periods should be displayed in the live Cookie Settings panel.

6. Third-Party Services

Third-party providers process information according to their own privacy policies. Apter Power does not control how third-party websites or services use cookies after a visitor leaves our website.

7. Changes to This Policy

This policy may be updated when cookies, service providers or legal requirements change. The website’s live Cookie Settings panel should always reflect the cookies currently in use.

Cookie FAQ

Why does APTER.COM use essential cookies?
Essential cookies support website security, product search and enquiry forms and are required for core site functions.

When are optional analytics or marketing cookies used?
Where consent is required, optional cookies are activated only according to the preferences selected by the visitor.

Can I change my cookie preferences later?
Yes. Optional cookie choices can be changed or withdrawn at any time through the website's cookie preference controls.

Apter Power Email Marketing Policy

Last updated: July 23, 2026

Relevant Updates, Without Unwanted Email

Apter Power may send product availability, lifecycle and industrial automation updates where legally permitted. 

Every marketing message will identify the sender and provide a clear way to unsubscribe.

Unsubscribing from marketing will not stop essential messages about active quotations, orders, payments, shipments, returns or warranties.

Scope

This Email Marketing Policy applies to newsletters, product and stock-availability updates, service announcements, promotions, industry information, and similar commercial emails sent by or on behalf of Apter Power. It explains how recipients are added, what we send, how email engagement may be measured, and how recipients can unsubscribe or exercise privacy rights.

This policy should be read together with the Apter Power Privacy Policy and Cookie Policy. If mandatory law provides a recipient with greater protection, that law controls.

How We Obtain Email Addresses

We may receive a business email address when a person:

· Subscribes to a Apter Power newsletter, product alert, or marketing list;

· Requests a quotation, product information, sourcing assistance, or customer support and separately agrees to relevant marketing where consent is required;

· Becomes a customer or business contact and marketing to that contact is permitted by applicable law;

· Provides contact details at a trade event, meeting, or other business interaction and asks for or reasonably expects the specific follow-up; or

· Is referred to us and then confirms that Apter Power may send marketing communications.

A publicly available email address is not, by itself, treated as unlimited permission to send marketing. We do not intentionally use unlawfully harvested, deceptively obtained, or non-compliant email lists.

Consent and Other Lawful Grounds

Where consent or a recipient's request is required, Apter Power will seek that consent or request before sending marketing email and will keep an appropriate record. Consent is voluntary and is not a condition of purchasing products or receiving an ordinary quotation.

In jurisdictions that allow business-to-business marketing based on an existing customer relationship or another lawful ground, we may send relevant communications after considering the recipient's reasonable expectations and privacy interests. We will still provide a simple way to object. We do not rely on an existing relationship where local electronic-marketing rules require prior consent.

What Marketing Emails May Include

· Newsletters and industrial automation market information;

· Product availability, stock, lead-time, replacement, and discontinued-part sourcing updates;

· Information about repair, exchange, warranty, logistics, and related services;

· New products, supplier or service developments, and event information;

· Relevant promotions or commercial offers; and

· Requests for feedback about our website, products, or service.

Marketing content is prepared for business and professional recipients. Product availability, price, condition, warranty, lead time, tax treatment, and shipping terms remain subject to the written quotation and order confirmation.

Marketing Emails and Essential Service Emails

Marketing emails are optional. Essential service emails are sent to respond to a request or administer an existing business relationship and may include quotation responses, order confirmations, payment verification, shipping and tracking notices, warranty or return communications, product-safety notices, account-security messages, and replies from customer service.

Unsubscribing from marketing does not stop these necessary non-marketing communications. We will not disguise a promotional email as a transactional or service message.

Sender Identity and Content Standards

Apter Power marketing emails will use accurate sender, reply-to, routing, and subject information. They will identify Apter Power, describe their commercial nature where required, and include a working unsubscribe method. Emails will also contain the sender identification and contact details required by applicable law, including a valid postal address where required.

We do not intentionally use false or misleading headers, deceptive subject lines, concealed sender identities, or an unsubscribe process designed to prevent a valid request.

Frequency and Relevance

Email frequency varies according to the recipient's selections, product interests, business relationship, and the availability of relevant information. We do not guarantee a fixed schedule. We aim to keep marketing proportionate and relevant to industrial automation customers and contacts.

How to Unsubscribe or Object

A recipient may unsubscribe at any time by using the unsubscribe link in a marketing email, replying with a clear request such as "Unsubscribe," or contacting info@apterpower.com. No fee is charged and the recipient does not need to provide a reason.

We process valid requests promptly and, as an operational standard, no later than 10 business days. A small number of emails already queued before the request may still arrive. If a request is sent from a different address, the recipient should identify the address that must be removed.

After an opt-out, we may retain the minimum email address and suppression record needed to ensure that the address is not accidentally re-added. A suppression record is not used to send new marketing.

Email Analytics and Tracking

Where legally permitted, marketing emails may contain unique links or small tracking pixels that help us understand delivery, opens, clicks, device or browser type, approximate location derived from an IP address, and interactions with linked website pages. We use this information to measure performance, reduce irrelevant messages, maintain security, and improve content.

Email software, privacy settings, image blocking, and similar technology may prevent or make these measurements inaccurate. Recipients may block remote images, adjust email privacy settings, or unsubscribe. Website cookies and similar technologies are described in the Cookie Policy.

Service Providers and International Processing

We may use email-delivery platforms, customer relationship management systems, hosting providers, security providers, and analytics services to operate email communications. These providers may process email addresses, subscription records, delivery data, and engagement information only for authorized purposes and subject to appropriate confidentiality, security, and data-protection requirements.

Because Apter Power serves international customers, relevant information may be processed across borders. We apply legally required notices, contractual measures, consents, or other safeguards for an international transfer where applicable.

Retention and Privacy Rights

We retain subscription and consent records, campaign history, engagement information, and suppression records only for as long as reasonably necessary for the purposes described in this policy, to comply with law, resolve disputes, demonstrate compliance, and honour marketing objections.

Subject to applicable law, a recipient may request access to or correction or deletion of personal information, withdraw consent, or object to direct marketing and certain processing. Requests may be sent to info@apterpower.com. We may take reasonable steps to verify identity before completing a privacy request.

Security and Fraud Prevention

Apter Power accepts payment only by bank wire transfer. USD is the default quotation and invoicing currency; CNY (RMB), EUR, GBP and HKD may be used only when expressly stated on the official quotation or invoice. A marketing email will not be used to demand payment, request passwords, or announce an unverified change of bank account.

Before paying, customers must compare the payment details with the formal quotation or proforma invoice and independently verify any unexpected bank-detail change through the official contact information on https://www.apter.com/. Do not use a phone number supplied only in a suspicious email.

Children

Apter Power provides industrial automation products and services to business customers. Our marketing communications are not directed to children, and we do not knowingly subscribe a person under 18 to a marketing list.

Policy Changes and Contact

We may update this policy to reflect changes in our email practices, technology, or legal obligations. The revised version applies from the last-updated date shown on the page. Material changes will be communicated where required by law.

Questions, complaints, unsubscribe requests, and privacy requests may be sent to info@apterpower.com or discussed by phone or WhatsApp at +86 181 0690 9650.

Frequently Asked Questions

What marketing emails may Apter Power send?

Where legally permitted, Apter Power may send updates about product availability, product lifecycle and industrial automation topics.

How can I stop receiving marketing messages?

Use the unsubscribe option in a marketing email or contact Apter Power to update your communication preferences.

Will unsubscribing stop order-related messages?
No. Essential messages about active quotations, orders, payments, shipments, returns or warranty matters may still be sent.

How can I request access, correction, or deletion of my information?

Email info@apterpower.com with the request and the relevant email address. We may verify your identity, and we will respond according to the rights and deadlines provided by applicable law.

Contact

Company / Brand: Apter Power

Email: info@apterpower.com

Phone / WhatsApp: +86 181 0690 9650

Address: 32D Units, Guomao Building, No. 388 Hubin South Road, Siming District, Xiamen, Fujian, China

Website: https://www.apter.com/

Apter Power Tax, VAT and Import Information

Last updated: July 31, 2026

Understand Import Costs Before Shipment

Taxes, duties and customs requirements depend on the invoicing entity, shipping origin, destination and agreed Incoterm. 

Your quotation will state whether freight, duties or taxes are included.

Apter Power accepts bank wire transfer. USD is the default quotation and invoicing currency; CNY (RMB), EUR, GBP and HKD may be used only when expressly stated on the official quotation or invoice. Credit cards, PayPal and credit accounts are not accepted.

Scope and Order of Precedence

This page explains Apter Power's standard tax, VAT, customs, and invoicing treatment for business customers. The exact tax treatment for an order is determined by applicable law and the invoicing entity, shipping origin, destination, product classification, and Incoterm shown on the written quotation, pro forma invoice, order confirmation, or commercial invoice.

If this page conflicts with mandatory law, mandatory law controls. If an order requires a special tax or customs arrangement, it must be reviewed and confirmed in writing before the order is accepted.

Orders Delivered Within Mainland China

A sale invoiced by a PRC entity and delivered within mainland China is subject to PRC VAT at the rate or levy rate required by current law and the seller's taxpayer status. Industrial automation parts sold by a PRC general VAT taxpayer are generally subject to the standard 13% VAT rate. A different lawful treatment may apply where the seller has a different taxpayer status or the transaction qualifies for a specific rule.

Unless the quotation expressly states that VAT is included, prices are quoted exclusive of applicable VAT. The quotation and invoice will show the tax treatment applied to the order.

Export Orders Shipped Outside Mainland China

Goods lawfully exported from mainland China may qualify for PRC VAT zero-rating, exemption, or export refund treatment, subject to the product, customs declaration, supporting documents, filing deadlines, and the invoicing entity's eligibility. Apter Power will apply the treatment required for the actual transaction.

A zero-rated or export-tax treatment in China does not mean the shipment is tax-free in the destination country. The importing country may still charge customs duty, import VAT, GST, sales tax, brokerage, handling fees, or other government charges.

Orders shipped from another disclosed sourcing or fulfilment location follow the tax, customs, and invoicing rules applicable to the actual invoicing entity, shipping origin, destination, and agreed Incoterm.

Import Duties and Destination-Country Taxes

Unless the written quotation expressly includes a different arrangement, the customer is the importer of record and is responsible for:

· Customs duties and tariff charges;

· Import VAT, GST, sales tax, or similar destination taxes;

· Customs brokerage, clearance, storage, examination, and handling fees;

· Import licences, permits, product registrations, and local compliance costs; and

· Taxes or fees assessed after delivery or reassessment by a customs or tax authority.

Apter Power normally does not act as the customer's importer of record. Any DDP, tax-prepaid, or duty-prepaid service must be expressly quoted and accepted in writing before shipment.

Tax-Exempt and Resale Certificates

Foreign sales-tax exemption certificates, resale certificates, VAT numbers, or tax-exempt organization documents do not automatically exempt an order from PRC VAT and do not remove destination-country import taxes. Unlike a US state sales-tax exemption system, PRC VAT exemptions are based on Chinese law and the facts of the transaction, not solely on a customer's foreign exemption certificate.

If a customer believes a specific statutory exemption applies, the customer must send the supporting documents before quotation acceptance. Apter Power may request additional evidence and will confirm in writing whether the requested treatment can be applied. No exemption is effective until it has been approved in writing for the specific order.

Invoices and Supporting Documents

· Mainland China orders: A PRC VAT invoice may be issued where required and permitted. The customer may be asked for its full legal name, Unified Social Credit Code or taxpayer identification number, registered address and telephone number, bank and account information, and invoice-delivery email.

· International orders: Apter Power normally provides a pro forma invoice before payment and a commercial invoice and packing list for export and import clearance.

· Additional documents: Certificates of origin, legalization, chamber certification, special customs statements, or other non-standard documents must be requested before order confirmation and may involve additional charges or lead time.

The customer is responsible for checking whether the documents meet its local import, accounting, and tax requirements before the order is finalized.

Prices, Payment Currencies, and Tax Accounting

Product prices exclude shipping, insurance, customs duties, destination-country taxes, and import charges unless the written quotation expressly states otherwise. Payment is accepted only by bank wire transfer. USD is the default quotation and invoicing currency; CNY (RMB), EUR, GBP and HKD may be used only when expressly stated on the official quotation or invoice.

Under PRC VAT rules, sales settled in a foreign currency are converted into RMB for Chinese tax accounting. This tax conversion does not change the customer's obligation to pay the exact currency and full amount stated on the invoice. Bank and currency-conversion charges are not taxes and remain the customer's responsibility.

Customs Value and Trade Compliance

Commercial and customs documents must accurately describe the goods, transaction value, quantity, origin, and other required information. Apter Power will not declare a false value, mark a commercial shipment as a gift, use an intentionally incorrect classification, or provide misleading documents to reduce tax or duty.

Any HS code or country-of-origin information provided by Apter Power is based on available product and sourcing information. The customer or its customs broker remains responsible for confirming the final import classification, admissibility, and local tax treatment.

Returns, Refunds, and Tax Adjustments

Product returns require prior authorization under the Returns Policy. If a taxable mainland China sale is canceled, reduced, or returned, any VAT adjustment, invoice cancellation, or red-letter invoice will be handled in accordance with PRC tax rules. The customer must provide reasonable cooperation and return or correct documents where required.

Approved product refunds are made by bank wire transfer to the original payer in the original invoiced currency. Import duties, import VAT/GST, brokerage, and other amounts paid to foreign authorities or third parties are not refunded by Apter Power. The customer must apply to the relevant authority or service provider where a refund is available.

Policy Updates and Tax Advice

Tax and customs rules may change. Apter Power may update this page and will apply the rules in force for the actual transaction. This page is general customer information and is not personal tax or legal advice. Customers should obtain advice from their own tax or customs adviser for destination-country obligations.

Frequently Asked Questions

Are freight, duties and taxes included in the quotation?

The quotation will state what is included. The answer depends on the invoicing entity, shipping origin, destination and agreed Incoterm.

Who is responsible for customs clearance?
Responsibility depends on the destination and agreed Incoterm. Customers should confirm their local import, tax and documentation requirements before shipment.

Which payment methods and currencies are accepted?
Apter Power accepts bank wire transfer. USD is the default quotation and invoicing currency; CNY (RMB), EUR, GBP and HKD may be used only when expressly stated on the official quotation or invoice. Credit cards, PayPal and credit accounts are not accepted.

Contact

Company / Brand: Apter Power

Email: info@apterpower.com

Phone / WhatsApp: +86 181 0690 9650

Address: 32D Units, Guomao Building, No. 388 Hubin South Road, Siming District, Xiamen, Fujian, China

Website: https://www.apter.com/