Engineering and maintenance

  • Can you help identify a part from photographs or a nameplate?
    Yes. Send clear photos of the product, nameplate and connectors, together with system details, so we can help identify the model for your engineer’s confirmation.
  • How do I check a replacement for an existing or obsolete system?
    Compare the complete model, revision, electrical specifications and firmware requirements. We can help review available documentation, but your qualified engineer should confirm compatibility before ordering.
  • What if the part does not work after installation?
    Stop operation if safety is uncertain and contact us with your order number, fault description and error codes. Our team will review the information and advise the next steps.
  • What should I send for an urgent breakdown enquiry?
    Mark your enquiry “Urgent” and include the full part number, revision, quantity, destination and required delivery date. Add nameplate photos to help us check available options.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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