Procurement

  • How do you reduce the risk of supplying the wrong part?
    We check the manufacturer, full part number, suffix, revision, quantity and condition against your purchase order. Any difference requiring approval is confirmed before processing.
  • Can distributors request quantity pricing for a project or stock order?
    Both procurement methods are acceptable. We handle bulk clearance consignments alongside separate high-value individual units. Please consult our sales team to obtain detailed information on single-item and bulk purchasing terms.
  • Can I combine multiple brands in one order?
    Yes. Multi-brand automation parts can be placed on one order and, where timing permits, combined into one shipment to simplify freight and receiving.
  • What happens if stock or lead time changes?
    We will notify you promptly and confirm the revised availability or lead time. No alternative model or condition will be supplied without your written approval.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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