Parts, condition and revisions

  • What condition grades do you supply?
    We supply new and unused parts,including factory-sealed stock and unused open-box surplus.The exact product and packaging condition is stated in our quotation.
  • Do you check the revision before shipping?
    Yes. We check identifiable revision details against the confirmed order and can provide available label photos before shipment.
  • Is it safe to fit a refurbished part in a live system?
    Apter Power focuses on new and unused parts. Any refurbished unit should only be installed after documented testing and approval by a qualified site engineer.
  • Do you repair boards as well as sell them?
    We focus on supplying replacement automation parts and do not provide in-house board repair as a standard service. Contact us to discuss replacement options.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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