Enquiries and quotations

  • How do I submit a part enquiry?
    Submit the online enquiry form or contact us by email or WhatsApp. Include the manufacturer, full part number, quantity and delivery destination.
  • Can I send a photograph if the part number is unclear?
    Yes. Send clear photos of the product, nameplate, labels and connectors to help us identify the correct part.
  • How quickly will I get a reply?
    We aim to respond within the same working day. Complex or hard-to-find requirements may need additional time for availability checks.
  • How long is my quotation valid for?
    The validity period is stated on each quotation. After it expires, pricing, stock and lead time must be reconfirmed before ordering.
  • Can your quotation show unit prices and line totals separately?
    Yes. Quotations can show the unit price, quantity and extended total for each quoted line, together with the overall quotation value.
  • Can you provide more than one delivery option for the same part?
    Where different stock or sourcing options are available, we may provide separate availability, price and estimated dispatch information for each option.
  • Does receiving a quotation reserve the available stock?
    No. A quotation does not normally reserve or allocate stock. Availability should be reconfirmed when you are ready to place the order.
  • Can my required on-site date be shown on the quotation?
    Yes. Provide the required delivery date and destination with your RFQ. We will review whether the requested date is achievable and state the available timing in the quotation.
  • How should I indicate that substitutions are not acceptable?
    Mark the line as “Exact model only” or “No substitutes” in your RFQ. If alternatives may be considered, state which specifications or revisions must remain unchanged.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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