Eligible in-stock items may dispatch the same working day after payment and shipping details are confirmed. Timing also depends on inspection completion and carrier collection.
Do you ship worldwide?
Yes. We arrange international delivery through DHL, FedEx, UPS and other carriers, subject to destination availability and applicable shipping restrictions.
Who prepares the customs documentation?
We prepare the commercial invoice, packing list and available supporting documents. The importer or appointed broker handles destination clearance and any required import permits.
What happens if my shipment is delayed at customs?
Contact your account manager with the tracking number. We will help clarify document requests, while your importer or broker coordinates clearance with local customs.
Order & Service Policies
Review the full terms for warranty, returns and delivery.
Warranty policy
Review warranty coverage, exclusions and the steps for submitting a claim.