Shipping, customs and documents

  • How fast do in-stock lines dispatch?
    Eligible in-stock items may dispatch the same working day after payment and shipping details are confirmed. Timing also depends on inspection completion and carrier collection.
  • Do you ship worldwide?
    Yes. We arrange international delivery through DHL, FedEx, UPS and other carriers, subject to destination availability and applicable shipping restrictions.
  • Who prepares the customs documentation?
    We prepare the commercial invoice, packing list and available supporting documents. The importer or appointed broker handles destination clearance and any required import permits.
  • What happens if my shipment is delayed at customs?
    Contact your account manager with the tracking number. We will help clarify document requests, while your importer or broker coordinates clearance with local customs.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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