What warranty is included with an Apter Power order?
Eligible products include a 12-month return-to-base warranty from dispatch, unless otherwise agreed in writing. Coverage and remedies follow the applicable warranty terms.
How do I request a return or warranty review?
Contact your account manager with the order number, product details and reason for your request. Please wait for return authorisation and instructions before shipping anything back.
Can I return an unused part that I no longer need?
Unused condition alone does not qualify a part for return. Contact us before returning it; acceptance depends on the order terms and prior written approval.
When will an approved refund be processed?
We will confirm the processing schedule once any required return inspection and refund.
Order & Service Policies
Review the full terms for warranty, returns and delivery.
Warranty policy
Review warranty coverage, exclusions and the steps for submitting a claim.