Warranty, returns and claims

  • What warranty is included with an Apter Power order?
    Eligible products include a 12-month return-to-base warranty from dispatch, unless otherwise agreed in writing. Coverage and remedies follow the applicable warranty terms.
  • How do I request a return or warranty review?
    Contact your account manager with the order number, product details and reason for your request. Please wait for return authorisation and instructions before shipping anything back.
  • Can I return an unused part that I no longer need?
    Unused condition alone does not qualify a part for return. Contact us before returning it; acceptance depends on the order terms and prior written approval.
  • When will an approved refund be processed?
    We will confirm the processing schedule once any required return inspection and refund.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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