Payment and billing

  • Which payment methods and currencies does Apter Power accept?
    Available payment methods and currencies are confirmed in your quotation or pro forma invoice. Please contact your account manager before using a different payment option.
  • Do you offer trade credit, loans or payment after delivery?
    Please follow the payment terms stated in your quotation. Do not assume credit, financing or payment after delivery is available unless expressly confirmed in writing.
  • Can I receive a pro forma invoice before payment?
    Yes. Once order details are confirmed, we can issue a pro forma invoice showing the products, prices, currency, shipping charges and payment instructions.
  • What if my transfer fails or bank details appear to have changed?
    Pause payment and contact your account manager using previously verified contact details. For failed transfers, check with your bank before retrying to avoid duplicate payments.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
info@apterpower.com
+86 181 0690 9650
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