General information

  • Who operates apter.com, and where is Apter Power based?
    Apter.com is owned and operated by Apter Power Limited. Our office is based in Xiamen, Fujian, China, serving industrial customers worldwide.
  • Is Apter Power an authorised manufacturer distributor?
    No. Apter Power is an independent supplier and is not an authorised distributor or representative of the manufacturers featured on our website.
  • What information can I request for supplier approval?
    We can provide available company registration, banking and quality-management documents. Send us your vendor questionnaire or document list for review.
  • How can I contact Apter Power about an order or a part?
    Contact us by email, WhatsApp or our online enquiry form. Include your order number or the full part number and quantity for faster assistance.
  • What types of customers does Apter Power work with?
    We support industrial end users, maintenance companies, contractors, OEMs, system integrators, procurement organisations and resellers, subject to product availability and applicable trade requirements.
  • Which languages can your team use for commercial communication?
    English is our standard language for international quotations, orders and support. Chinese-language assistance is also available. Requirements for another language should be confirmed in advance.
Order & Service Policies
Review the full terms for warranty, returns and delivery.

Warranty policy

Review warranty coverage, exclusions and the steps for submitting a claim.

Returns & Refunds

Check return eligibility, authorisation requirements and the process for approved refunds.

Shipping & Delivery

Find information on dispatch times, delivery arrangements, customs documents and tracking.

Talk to Apter Power

Need help sourcing a part or following up on an order? Send your part number or order reference, and our team will guide you through the next steps.
sales1@apterpower.com
+86 181 0690 9650
WhatsApp