After Six On-Site Reviews, a Sudanese Integrator Selects Apter Power for 20 Scarce ABB Components

A Sudanese system integrator needed a reliable alternative source for scarce ABB components with extended manufacturer lead times.

The customer required every order to pass its own inspection before purchase. Over approximately two to three years and five to six on-site visits, Apter Power demonstrated its inventory, sourcing and service capabilities, ultimately securing an order for nine ABB models and 20 components.

Nine scarce ABB models prepared for customer inspection
9scarce ABB models supplied
20individual components delivered
5–6on-site customer visits supported
10+global suppliers evaluated

Your Dedicated Project Manager

Yuki Huang, Operations Director at Apter Power
Yuki HuangOperations Director

“This customer did not make purchasing decisions based only on quotations or inventory claims. Each visit was an opportunity for us to demonstrate the products, answer detailed technical questions and remain accountable throughout a long evaluation process.”

The Opportunity

The customer was a Sudanese system integrator with extensive experience using ABB automation products and had previously purchased frequently and directly from ABB.

When the required models became difficult to source and official lead times no longer met its needs, the company began evaluating alternative suppliers worldwide. Apter Power held most of the required products in stock and could locate additional scarce models through its global sourcing network.

The Challenge

Availability alone was not enough. The customer required every proposed order to pass inspection before approval and compared Apter Power with more than ten other suppliers.

Its representative was an engineer with more than ten years of experience who could examine detailed physical characteristics, including circuit-board construction and visible metallic component patterns.

A Multi-Year Evaluation Process

Supplier AssessmentTwo representatives from different technical fields evaluated inventory, sourcing and service capabilities.
Five to Six VisitsProducts were prepared in advance for repeated on-site reviews and detailed discussions.
Final SelectionApter Power stood out from more than ten competing global suppliers.

The Inspection Process

The customer’s experienced technical representative led a detailed inspection covering packaging, physical condition and identifying information. Internal construction and visible circuit-board characteristics were also reviewed.

Where required, products were powered on for functional checks, while relevant operating parameters and software suitability were confirmed. The selected products were inspected for approximately two to three hours.

Apter Power prepared the products before each visit and provided professional responses to technical and commercial questions throughout the process.

Sudanese system integrator representative inspecting ABB products on site

Why the Customer Selected Apter Power

  • Most required ABB models were physically available
  • Scarce products could be located through a global sourcing network
  • Products were prepared in advance for every visit
  • Pre-purchase inspection was fully supported
  • Technical questions received clear, professional answers
  • Yuki maintained consistent communication
  • Patient reception and service continued throughout the evaluation
  • Nine models were consolidated into one 20-component order

The Successful Outcome

The inspected products met the customer’s purchasing requirements, enabling the companies to complete the ABB order after an extensive evaluation. Apter Power proved it could support an experienced customer whose decision depended on physical verification, technical scrutiny and long-term supplier assessment.

After the ABB cooperation, the customer returned to Apter Power with an additional Siemens order. This follow-up purchase provided practical evidence that the customer’s confidence extended beyond a single product group.

Need Scarce ABB Automation Components?

If extended manufacturer lead times or limited availability are affecting your project, Apter Power can help check global inventory, consolidate multiple models and support inspection before delivery.

Contact Apter Power to discuss your ABB requirements and inspection process.

Manufacturers

Browse new, surplus and obsolete automation components from leading global manufacturers. Additional products may be available through our sourcing network.

Head Office

Apter Power | 8am-6pm ET Mon-Fri
32D GuoMao building, Hubin South Road, Siming District, Xiamen, Fujian,China
Phone+86 181 0690 9650